募集中の職種
カスタマーサービス
HR / Finance and Legal
Sales & Marketing
Technical / Product Development
- Firmware Developer (FD-GC)
- Product Owner
- Ruby on Rails Engineer
- Senior Level Full Stack Javascript Developer
- Senior Backend (Node) Developer
- Test Engineer
Payroll/AP Manager
Department: Finance & Accounting
場所： Wahoo HQ - Atlanta, GA
Reports to: Director of Accounting
We’re looking for an Accounts Payable and Payroll Manager to help process Domestic and International payroll, execute accounting functions including processing Vendor bills and payments.
Are you excited about the challenge of working in the Finance & Accounting Department of a fast growing global company? Then throw your name in the ring!
- Maintain payroll information by collecting, calculating, and entering data in multiple systems.
- Update payroll records by entering changes in tax forms, insurance coverage, savings deductions, and salary/job changes.
- Pay employees by calculating and processing paycheck runs.
- Review and enter Contractor and Employee Expense reports.
- Maintain employee confidence and protect company payroll information by keeping information confidential.
- Work with the Accounting Team to enter bills and code with proper Expense Accounts and Cost Accounting details.
- Execute new Vendor setup in ERP system in compliance with Company procedures.
- Accurately review, code, and process vendor bills by reconciling against Purchase Orders.
- Initiate vendor payments for approval in a timely manner.
- Address and respond to Vendor inquiries.
- Perform monthly bank reconciliations.
In this role, you will:
- 4-6 years of Domestic and International Payroll experience
- 3-5 years of Accounts Payable experience
- Accounting Degree (CPA not required).
- Experience with NetSuite preferred.
- Proficiency in Microsoft Office programs.
- Excellent communication and organizational skills.
- Accuracy and meticulous attention to detail.
- Great interpersonal skills and a team player mentality.
We’d love to hear from you if you have:
Customer Service Representative
Department: Customer Operations
場所： Brisbane, AU (in office), UK, US
Reports to: Customer Operations Manager
We’re looking for a Customer Service Representative to be a part of Wahoo’s industry leading customer service group.
Are you excited about the challenge of helping Wahoo provide a top tier customer experience to Wahooligans across the globe? Then throw your name in the ring!
- Resolve issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Use a variety of systems to respond to customer requests and resolve issues
- Explain the differences between various products for pre-sale customer inquiries
- Test returns to collect and analyze customer feedback/issues.
- Provide feedback of product issues for ongoing analysis and partner with developers to resolve issues
- Contribute to team effort by accomplishing measurable results
- Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
- Use our customer service management system (Zendesk) to log and manage customer service interactions
- Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)
In this role, you will:
- Demonstrates the ability to learn, understand, and follow established procedures based on technology.
- Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
- Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
- Ability to handle all customers patiently and with kindness
- Excellent written and verbal communication skills plus practiced listening skills
- Detail oriented with strong organizational ability to handle multiple events simultaneously
- Strong ability to problem solve and prioritize
- Has “thick skin” and is able to handle complaints and unpleasant customers
- Strong bias for action and demonstrated desire for ownership
- Excellent time management and follow-up skills
- Foreign language a plus
- Enjoys cycling (or running) is a plus
- Entrepreneurial spirit and passion for sport/fitness and technology
- Willingness to work a flexible schedule including early evenings and weekends.
- Ideal candidate is self-motivated and additionally works well in a team environment
A minimum of 1-3 years experience performing a customer service role. Prior experience working in the cycling industry or a customer service role for a technology company dealing with connective devices preferred.
- Tickets: 600 Solve / Month
- 電話：26 calls/day or 546 calls/month
- 90% Customer Satisfaction Score
- 99% Solved tickets have less than 5 replies
- Less than 5% of solved tickets are aged greater than 5 days
Service Level Agreement:
Director of Global E-Commerce
Department: マーケティング
場所： ジョージア州、アトランタ
Reports to: VP Global Marketing
We’re looking for a Director of Global E-Commerce to lead the Ecommerce team responsible for driving the wahoofitness.com business and digital commerce initiatives. The team works closely with partners across the organization to bring seasonal and evergreen storytelling, products, content and services to life across the site experience and helps drive the development of capabilities and features that result in a world class experience for consumers.
We are looking for a high potential individual who is results-oriented and highly collaborative. The ideal candidate has a passion for developing consumer-centric strategies and commercial experiences across digital channels. You will have a background in e-commerce and are an innovative problem solver. You are data driven and consumer obsessed, and able to seamlessly move between forward thinking and tactical implementation.
Are you excited about the challenge of engaging Wahooligans, activating brand advocates, advancing brand reputation, increasing preference, and ultimately driving revenue? Then throw your name in the ring!
- Lead the short and long-term vision for Wahoofitness.com with responsibility to develop and execute key site and consumer strategies aimed at enticing and inspiring endurance athletes
- Work in collaboration with all other business functions, consistently delivering great end-to-end customer experience across multiple touchpoints in the customer journey
- Own responsibility for business performance and customer experience metrics—optimizing site operations, identifying opportunities, and flexing strategies to achieve sales growth
- Oversee site merchandising and operations team with the goal of continually optimizing site merchandising to drive both top line sales and margin results
- Lead U/X testing, and personalization efforts and work with our consumer analytics teams to inform future experiences, drive new site functionality, experiences and innovation, including robust test and learn agenda
- Drive the cross-functional partnerships to successfully implement the roadmap and to achieve both sales and customer objectives
- Collaborate closely with our Global sales teams to deliver omnichannel sales plans while identifying online-specific opportunities
- Build and develop a best in class digital team and encourage problem-solving, strategic thinking and customer-orientation amongst the team
In this role, you will:
- Bachelors degree in business; MBA preferred but not required
- Entrepreneurial spirit; Strong desire to work in a start-up culture
- Proven ability to flex from big picture strategic thinking to “in the weeds” execution details
- 5-7 years of experience working on direct response, digital commerce or retail industry
- Personal passion for consumer electronics and fitness technologies
- Must have strong organizational skills, be data driven and consumer obsessed.
- A deep attention to detail and dedication to accuracy and precision with excellent written and verbal communication skills.
- Proven ability to collaborate and manage multiple projects while meeting tight deadlines required.
- Experience working with large consumer brands across various time zones, preferably across health, wellness, sports, and/or tech categories.
We’d love to hear from you if you have:
Sales Support Specialist
Department: Sales Operations
場所： London, UK
Reports to: Sales Operations Manager
We are looking for a Sales Support Specialist to work with international distribution partners and Wahoo Sales managers to help drive revenues by providing day-to-day order, distribution, and billing support to several key global accounts.
Are you excited about the challenge of supporting the sales team and customers in the Middle East, South Africa, and throughout the APAC region...? Then throw your name in the ring!
- Accept Purchase Orders (POs) from customers and process in a timely manner
- Confirm product availability by accessing the Company’s inventory system
- Create necessary files, invoices, labels, packing lists, customs documents, etc.
- Generate freight quotes utilizing the Company’s product shippers
- Work with the Company’s 3PL warehouses to ensure product shipment
- Manage Advanced Shipping Notices (ASNs)
- Accurately invoice customers in a timely manner
- Follow up with customers regarding outstanding, unpaid invoices
- Respond and resolve customer questions and concerns in a timely manner
- Support customers with marketing requests
In this role, you will:
- Experience in data entry/order processing
- Attention to detail
- Strong ability to problem solve
- Excellent written and verbal communication skills (English required, and Bilingual is a plus)
- Experience and comfort with various computer systems (invoicing, shipping, etc.)
- Strong bias for action and demonstrated desire for ownership
- Ability to multi-task and appropriately prioritize
- Entrepreneurial spirit
- Passion for sport fitness and technology
We’d love to hear from you if you have:
Senior Full Stack JavaScript (React and Node) Developer
Department: Engineering Software
場所： Reno NV or remote in the US
Reports to: Software Development Manager
Wahoo Fitness is one of the leading companies in the endurance sports industry. We're looking for a Senior-Level Full Stack JavaScript (React and Node) Developer to join our app team and help us further develop one of the most creative, effective, and innovative training platforms on the market today: The Sufferfest. For the serious applicants download our product for free, so that you could see what you would be working on! https://thesufferfest.com/pages/get-started
This is a full-time position supporting our office in Reno, Nevada, or remote. If remote, you need to live in the US and be able to support our team in PST time zone.
- Work as part of a distributed software development team to develop and maintain the modern JavaScript codebase, including but not limited to: The Sufferfest iOS app, The Sufferfest Mac/PC app, The Sufferfest Web app, and The Sufferfest API
- Develop software in line with our existing software architecture and coding guidelines
- Implement new features and modules in line with our project and release milestones
- Implement support for new Indoor Training sensors as they become available.
- Liaise with other members of the team through virtual and physical meetings.
- Liaise with customers over email/online forums to extract technical information and trace issues.
- Share development/team organization work when other members are absent.
Job Description:
- 7 to 10 years of professional experience in commercial software development with 3 to 5 years’ of professional commercial experience with React and Node.
- BS in Computer Science or Computer Engineering (MS preferred) or the equivalent in experience.
- Must have experience developing web applications using React and Node
- A solid understanding of source control (Git), pull request, and code review processes
- Must have Node.js experience in a production environment in including API
- Excellent written and verbal skills, with proven experience working efficiently and collaboratively in a team environment
- Highly organized with the ability to deliver in a collaborative remote team setting
- Experience in Agile/Scrum software development methodology
- Entrepreneurial spirit and passion for sports and fitness technology
- Responsible for building, maintaining, optimizing, and adding new features to our client applications and websites.
- Support new social and real-time features.
Qualifications:
- Into fitness - cycling, running, exercise, etc...
- Experience developing native and hybrid (Cordova, ionic, PhoneGap, etc) Android apps
- Adaptive Bitrate video streaming (HLS, MPEG-DASH) and client video players.
- Java, Kotlin, Swift or C/C++ experience
- Bluetooth Low Energy and/or ANT+ devices
- Cycling and Fitness technologies
- MongoDB and Parse server.
- Postgres or other SQL databases
- Electron app development.
- Gaming experience including multiplayer and Realtime support
Additionally, experience in these areas is a huge plus, but not required:
Senior Backend (Node) Developer
Department: Engineering Software
場所： Reno NV or remote in the US
Reports to: Software Development Manager
Wahoo Fitness is one of the leading companies in the endurance sports industry. We're looking for a Senior Backend (Node.js) Developer to join our app team and help us further develop one of the most creative, effective, and innovative training platforms on the market today: The Sufferfest. For the serious applicants download our product for free, so that you could see what you would be working on! https://thesufferfest.com/pages/get-started
This is a full-time position supporting our office in Reno, Nevada, or remote. If remote, you need to live in the US and be able to support our team in PST time zone.
- Work as part of a distributed software development team to develop and maintain the backend infrastructure using Node, Express, Parse, GraphQL, and MongoDB
- Develop software in line with our existing software architecture and coding guidelines
- Implement new features and modules in line with our project and release milestones
- Liaise with other members of the team through virtual and physical meetings.
- Liaise with customers over email/online forums to extract technical information and trace issues.
- Share development/team organization work when other members are absent.
Job Description:
- 7 to 10 years of professional experience in commercial software development with 5 years of professional commercial experience with Node.
- BS in Computer Science or Computer Engineering or Electrical Engineering or the equivalent in experience.
- Solid understanding of data structures, algorithms, design patterns, and programming principles.
- Deep understanding of system architecture for web and mobile applications.
- Node.js experience in a production environment in developing API and interacting with other backend services.
- Must have experience in identifying, optimizing and scaling API and Database servers in hosted cloud environments.
- Strong experience with MongoDB or other NoSQL databases.
- Experience with queuing services, message bus, publish/subscribe, web sockets, and worker threads.
- Production experience with AWS or other cloud service platforms.
- Good understanding of source control (Git), pull request, and code review processes.
- Excellent written and verbal skills, with proven experience working efficiently and collaboratively in a team environment.
- Highly organized with the ability to deliver in a collaborative remote team setting.
- Experience in Agile/Scrum software development methodology.
- Entrepreneurial spirit and passion for sports and fitness technology.
- Responsible for building, maintaining, optimizing, and adding new features to our client applications and websites.
- Support new social and real-time features.
Qualifications:
- Have an interest in fitness - cycling, running, exercise, etc.
- Adaptive Bitrate video streaming (HLS, MPEG-DASH).
- Parse server.
- Postgres or other SQL databases.
Additionally, experience in these areas is a huge plus, but not required:
Product Owner, Wahoo SUF Training App
Department: Engineering
場所： Reno, Atlanta or Boulder office
Reports to: Head of Training SErvices
Working within our Product Management team, this role is primarily responsible for helping define and implement features for the Wahoo SUF Training App. Our goal is to provide the world’s best training app for endurance athletes.
- Working with a team of specialists from across the business, help define a vision for specific features in our training app.
- After prioritizing capabilities based on business and consumer value, translate that vision into specific user stories and detailed requirements for our app.
- Working with our design and engineering teams, as well as other product owners, to bring those capabilities to life.
- Continually managing the build and deployment of new capabilities in the Wahoo SUF Training app.
- Coordinating with other hardware and software product managers to ensure a cohesive user experience across the entire Wahoo ecosystem.
- Arranging frequent early-stage user testing to validate concepts and then monitor consumer adoption and feedback to continually refine and improve the customer experience.
Detailed responsibilities include:
- Thorough understanding of endurance sports, ie… cycling, triathlon, and/or running.
- 3-5 years’ experience as a Senior Product Owner or Product Manager in a software environment.
- A track record of bringing new software concepts to market that meet customer needs.
- Experience in Agile methodologies. We run in a SAFe Agile environment
- An entrepreneurial and collaborative mindset.
Requirements for this role:
- This role is full-time
- The start date is ASAP
About the Role:
Ruby on Rails Engineer
Department: Shared Services
場所： US, remote
Reports to: Manager, Cloud and Infrastructure Team
We’re looking for a Ruby on Rails Engineer to help us build our cloud-native web applications.
Are you excited about the challenge of building web applications and APIs used by millions of athletes? Then throw your name in the ring!
- Work with a team to build and maintain web applications in Ruby on Rails
- Develop software inline with our existing software architecture and coding guidelines
- Implement new features and modules
- Build APIs that will be used by millions of users
- Write automated tests
- Identify and consume rubygems that can assist with development
- Be part of an agile team that moves quickly and loves Rails
In this role, you will:
- Experience with building Ruby on Rails Web applications
- Experience with front-end development including HTML, CSS and JavaScript
- Experience with building RESTful API endpoints
- Experience with relational databases including MySQL or PostgreSQL
- Experience with document/object based databases including Redis or MongoDB
- A passion for Ruby on Rails and an appreciation for the benefits of agile workflows
- Strong problem-solving skills and analytical thinking
- Exceptional written and verbal communication skills
- Passion for cycling and fitness technology
We’d love to hear from you if you have:
Test Engineer for Indoor Training
Department: Engineering
場所： ジョージア州、アトランタ
Reports to: Head of Delivery
We’re looking for a Test Engineer to join our software team and help us take product quality to the next level. As a Test Engineer, you won’t just be responsible for testing and deploying. You’ll be involved in design reviews and product decisions. Everyone on the product team is responsible for quality, but you’ll lead the way.
Are you excited about breaking stuff, rallying with a team towards a common goal, and thinking different when it comes to product testing? Then throw your name in the ring!
- Work as part of an agile development team to develop, test and deliver high quality software in 2-week sprints
- Create test scenarios and test scripts to validate business and quality requirements
- Execute test plans as part of sprint and product release deliverable cycles
- Ensure compatibility with existing products through integration analysis and testing
- Work with external vendors as we continuously integrate 3rd-party products
- Assist the team in managing risk by identifying blind spots and appropriate mitigations
In this role, you will:
- Bachelor’s degree in engineering, computer science or equivalent in work experience
- 2+ years of commercial software testing experience
- Passion for sports and fitness, technology, and software testing
- Experience documenting test cases using BDD and Cucumber
- Worked with Jira, TestRails, Zephyr, X-ray or an equivalent work tracking toolset
- Experience working in Agile/DevOps environment
- Knowledge of Bluetooth Smart or ANT+ experience is a plus
- Experience testing with hardware is a plus
We’d love to hear from you if you have:
Wahoo Fitness/RENOVA KICKR BIKE Repair Technician
Department: Customer Service/Rework
場所： RENOVA/Atlanta
The KICKR BIKE Repair Technician will provide world-class technical repair service to Wahoo’s line of training products with an emphasis on KICKR BIKE. Based in Norcross RENOVA Technology corporate offices, with additional travel to Atlanta Wahoo office and warehouse locations. May include limited travel.
- Technical expert on Wahoo products: providing top level service on Wahoo Trainer Products
- Determining the cause of product returns and determine the best approach to resolve any issues.
- Refurbish returned products in a timely manner according to specific specifications. Use a variety of systems to respond to customer requests and resolve issues.
- Test returns to collect and analyze customer feedback/issues.
- Provide feedback of product issues for ongoing analysis and partner with developers to resolve issues.
Description:
- Demonstrated experience of 1-3 years performing bicycle repairs or similar role
- Demonstrates the ability to learn, understand, and follow established procedures based on technology.
- Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
- Skills; pleasant, patient, and friendly attitude; plays well with others
- Contributes to team effort where all technicians work collaboratively
- Detail-oriented with strong organizational ability to handle multiple events simultaneously
- Strong ability to problem solve and prioritize
- Excellent time management and follow-up skills
- Strong bias for action and demonstrated desire for ownership
- Passion for sport/fitness and technology
- Willingness to work extra hours to meet deadlines (includes occasional early evenings and weekends)
Key Requirements:
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