募集中の職種
カスタマーサービス
HR / Finance and Legal
Operations
Sales & Marketing
- Business and Channel Development Manager - GPS Watch Category
- Sales Support Specialist APAC
- Wahoo IBD Territory Sales Manager
Technical / Product Development
- AWS Engineer
- Firmware Engineer
- Firmware Developer (FD-GC)
- Mid-Level Full Stack React Node Developer
- Ruby on Rails Engineer
- Senior Level Full Stack Javascript Developer
- Senior Test Engineer
- Appium SDET
A/P and Payroll Specialist
Department: Finance & Accounting
場所： Wahoo HQ - Atlanta, GA
Reports to: Director of Accounting
We’re looking for an Accounts Payable and Payroll Specialist to help execute accounting functions including processing Vendor bills and payments and assisting with multiple payroll functions, both Domestic and International.
Are you excited about the challenge of working in the Finance & Accounting Department of a fast growing global company? Then throw your name in the ring!
- Maintain payroll information by collecting, calculating, and entering data.
- Update payroll records by entering changes in tax forms, insurance coverage, savings deductions, and salary/job changes.
- Pay employees by calculating and processing paycheck runs.
- Review and enter Contractor Expense reports.
- Maintain employee confidence and protect company payroll information by keeping information confidential.
- Work with the Accounting Team to enter bills and code with proper Expense Accounts and Cost Accounting details.
- Execute new Vendor setup in ERP system in compliance with Company procedures.
- Accurately review, code, and process vendor bills by reconciling against Purchase Orders.
- Initiate vendor payments for approval in a timely manner.
- Address and respond to Vendor inquiries.
- Perform monthly bank reconciliations.
In this role, you will:
- 4 to 6 years of Accounting/Payroll experience (International payroll a plus!)
- Accounting Degree (CPA not required).
- Experience with NetSuite preferred.
- Proficiency in Microsoft Office programs.
- Excellent communication and organizational skills.
- Accuracy and meticulous attention to detail.
- Great interpersonal skills and a team player mentality.
We’d love to hear from you if you have:
Senior Financial Analyst
Department: Finance
場所： Wahoo HQ - Atlanta, GA
Reports to: VP Finance
We’re looking for a Senior Financial Analyst to help Wahoo achieve its business goals by providing expertise in financial planning and analysis to key business leaders.
Are you excited about the challenge of managing the financial analysis of various products, customers and company wide initiatives? Then throw your name in the ring!
- Support and execute the financial planning and forecasting process
- Assist in the consolidation, analysis and reporting of financial and operational results on a monthly basis to help the business in achieving financial and strategic objectives
- Support cross-functional coordination of budgeting, forecasting, reporting, and cost improvement efforts.
- Support the annual operating plan cycle, monthly progress reporting and financial reforecast process including modeling.
- Interpret financial results and develop financial models to identify strategic alternatives and/or contingency plans
- Assist in 3-year strategic planning and modeling
- Manage the delivery of the KPIs/Scorecards to internal stakeholders on a monthly basis.
- Assist with preparation of Board/Management reporting package, analysis of variance, identification of key driver/insights, outlook/re-forecast
- Assist in Business team Financial Planning & Analysis (FP&A)
- FP&A support for marketing, sales, operations and product development functions including customer, product, channel analysis/profitability
- Analyze product pricing changes to quantify projected impact on volume and margins
- ROI analysis of specific marketing, product, cost savings or customer promotion initiatives
- Assist with month end reporting and analysis trend
- Prepare reports as necessary for internal and external corporate financial reporting
In this role, you will:
- 3 – 6 years financial planning & analysis experience. Consumer product or retail industry experience is strongly preferred
- Bachelor’s degree required (Preferred major in Finance, Accounting or related business degree)
- CPA or MBA is a plus
- Excellent planning and analysis skills with the ability to analyze situation, apply proven problem solving techniques and make sound business decisions/recommendations
- Experience creating and working with complex Excel based financial models resulting in financial statement outputs (Income Statement, Balance Sheet, Cash Flow) and valuation metrics
- Demonstrated financial planning/analysis skills within a high growth, fast-paced company environment
- Strong attention to detail and analytical skills
- Systems orientation, including management reporting and financial transaction processing
- Business acumen/strong business analysis and judgment, ability to understand cost/equations
- Creative - ability to recommend new processes, new data management/analysis methods, etc.
- Self-starter – inquisitive, high-energy
- Strong MS Office skills (advanced level Excel). Experienced in utilizing Excel, ERP system/reporting to complete complex business/decision analysis and planning
- Experience with Netsuite is a plus.
- Experienced in use of metrics / scorecard to measure and manage performance.
- Cross-functional understanding and ability to achieve business results through cross-functional collaboration with of sales, finance, marketing, R&D, customer service, HR, operations and vendor partners.
- Effective written communication, presentation skills, and influencing skills both internally and externally.
- Planning and prioritization skills including strong project management background.
- Adaptable, resilient, flexible, fast-paced/sense of urgency, and a high level of multitasking ability.
- Personal and professional values aligned with company values and culture, high integrity
- Passion for health, fitness and/or endurance sports is a plus.
We’d love to hear from you if you have:
3PL Warehouse Supervisor (EU/UK)
Department: Operations
場所： Wahoo UK office
Reports to: Head of Logistics
We’re looking for a EU and UK Third Party Logistics (3PL) Warehouse Supervisor to operate aS a key team member in Wahoo’s Supply Chain in driving improvement and operational excellence in Europe and the United Kingdom. This position will work closely with our 3PL warehouse teams in order to ensure adherence to service level agreements, inventory accuracy, and overall supply chain efficiency. The 3PL Warehouse Supervisor will also work closely with our Sales and Customer Service Teams to ensure that transportation or fulfillment issues are being root caused and corrected as quickly as possible.
Are you excited about the challenge of managing a EU/UK distribution network designed to exceed our customers service expectations? Then throw your name in the ring!
- Provide Forecast (Monthly) and Inbound Shipment Data (Weekly) to 3PL Warehouses
- Oversee On-time Shipping Performance for the 3PLs
- Oversee Order Fulfillment Performance for the 3PLs
- Ensure Inventory Accuracy by actioning shortages and root causing discrepancies with the 3PL
- Coordinate Quality Control, Quality Assurance, and Order Accuracy initiatives with the 3PL Teams
- Monitor and report Orders/Units/$’s per day shipped from the 3PL Warehouses
- Lead in overseeing market Delivery Freight Costs
- Identify and lead cost reduction initiatives with the 3PL Warehouses
- Meet weekly with 3PLs to review current and future business initiatives
- Create, maintain, and adhere to Team process documentation
- Provide superior customer service to our internal stakeholders: Sales, Sales Ops, and Customer Service/Warranty Teams
In this role, you will:
- Bachelor’s degree in business, supply chain, or related field (or equivalent work experience)
- 3-5 years practical experience in inventory control, supply chain, or logistics
- Preference for APICS CPIM (Certification in Production and Inventory Management)
- Proven ability to identify problems and utilize root cause analysis to drive continuous improvement
- Demonstrated ownership and resulted achievements of goals
- Proficient Microsoft Office products, especially Microsoft Excel
- Strong communication skills with the ability to develop and maintain business relationships and interact effectively with others in a distributed team environment
- The ability to get excited about delighting both internal and external customers with above and beyond service
- Driven towards collaborative teamwork
We’d love to hear from you if you have:
Business and Channel Development Manager - GPS Watch Category
Department: Sales
場所： ジョージア州、アトランタ
Reports to: VP Global Sales
We’re looking for a Business and Channel Development Manager to grow our presence in this space both from a partnerships, channel availability and market activation perspective. This role will be responsible for building upon our current position as a new entrant into the space and rapidly expanding our position going forward. The role will primarily focus on North American commercial initiatives, but will also assist with international opportunities
Are you excited about the challenge of growing the ELEMNT Rival Multisport GPS Watch business for Wahoo? Then throw your name in the ring!
- Work directly with US sales team to identify, develop and drive channel sales/expansion strategies inclusive of existing channels and new opportunities within the running, triathlon and fitness space.
- Engage with Wahoo’s channel marketing team to co-develop activation plans throughout the year, inclusive of ambassador engagement, grassroots activations, events strategies, running/triathlon club participation, etc.
- Develop and manage new partnership opportunities with endemic brands in the multisport space, inclusive of software, hard goods, soft goods, etc.
- Work with Wahoo’s market intelligence analyst to better understand/predict trends, market conditions and growth opportunities within the space.
- Work closely with the GPS Watch product management team to identify and prioritize feature development, develop customer personas and create business cases for further product line expansion/refinement.
- Provide guidance, feedback and insight to Wahoo’s international sales teams regarding GPS watch market intelligence, macro-level channel strategies, competitive landscape and marketing/awareness building opportunities.
In this role, you will:
- Bachelors degree in business; MBA preferred but not required
- Entrepreneurial spirit; Strong desire to work in a start-up culture
- Proven ability to flex from big picture strategic thinking to “in the weeds” execution details
- 5+ years commercial experience in consumer electronics, preferably in Sales
- Avid runner or triathlete
- Personal passion for consumer electronics and fitness technologies, in particular, GPS watches
We’d love to hear from you if you have:
Sales Support Specialist APAC (Asia Pacific)
Department: Sales Operations
場所： Tokyo, Japan
Reports to: Sales Operations Manager
We are looking for a Sales Support Specialist to work with APAC region distribution partners and Wahoo APAC Sales managers to help drive revenues by providing day-to-day order, distribution and billing support to several key global accounts as well as independent bike dealers.
Are you excited about the challenge of supporting the sales team and customers in the Asia Pacific region which entails the following markets: Japan, Australia, South Korea, Greater China, Indonesia, Malaysia, Singapore, India, Philippines, Vietnam...? Then throw your name in the ring!
- Accept Purchase Orders (POs) from customers and process in a timely manner
- Confirm product availability by accessing the Company’s inventory system
- Create necessary files, invoices, labels, packing lists, customs documents, etc.
- Generate freight quotes utilizing the Company’s product shippers
- Work with the Company’s 3PL warehouses to ensure product shipment
- Manage Advanced Shipping Notices (ASNs)
- Accurately invoice customers in a timely manner
- Follow up with customers regarding outstanding, unpaid invoices
- Respond and resolve customer questions and concerns in a timely manner
- Support customers with marketing requests
In this role, you will:
- Experience in data entry/order processing
- Attention to detail
- Strong ability to problem solve
- Excellent written and verbal communication skills (Bilingual in English/Japanese is required (Chinese language can be a plus))
- Experience and comfort with various computer systems (invoicing, shipping, etc.)
- Strong bias for action and demonstrated desire for ownership
- Ability to multi-task and appropriately prioritize
- Entrepreneurial spirit
- Passion for sport fitness and technology
We’d love to hear from you if you have:
Wahoo IBD Territory Sales Manager
Department: Sales
場所： Midwest Territory: Ideal location of MN, Western WI, or Northern IA
Reports to: National Sales Manager
We are looking for Wahoo’s Technical Sales Representative for the Midwest Market, with a primary focus on actively supporting our premium network of Wahoo dealers in MN, IA, WI and MO.
The Wahoo portfolio is exciting, innovative, strong and set to grow in 2021. As a fast-growing premium brand our account ethos is “Quality over Quantity” and we strive to ensure that our dealers get the best support and brand experience the industry can offer.A natural communicator with a passion for people, the ideal candidate will be able to apply strong account/relationship management skills, build brand awareness, grow revenues towards achieving company goals and work collaboratively with our support team.
Are you a natural communicator with bicycle industry experience, strong account/relationship management skills, a desire to build brand awareness, and grow revenue towards achieving company goals? Then throw your hat in the ring!
- Plan, manage and execute Wahoo’s sales initiatives within your territory to reach and surpass our sales goals driving revenue & profitability .
- Improve in-store presence of Wahoo products through enhanced merchandising and increased product distribution
- Train store personnel and act as evangelist for Wahoo products
- Build relationships and loyalty from management to the sales associ>te level in new and existing dealers through consistent communication and store visits
- Assist retail stores with purchases and managing in-stock levels
- Sell stores incremental displays and secondary merchandising locatio>s
- Drive increased exposure for Wahoo by developing and implementing product d>monstrations and marketing events at local dealers
- Provide regular feedback to Wahoo regarding store trends, new items and competitive activity
In this role, you will:
- 5+ years of experience in sales and key account management; ideally within the territory or retail experience in the cycling and fitness industry
- Bicycle industry experience a plus, sales experience a must
- Passion for cycling and fitness technology
- Knowledge and interest in consumer electronics. Ideal candidate is comfortable conversing on key topics such as smartphone technology, Apps, Bluetooth, ANT+ and Wi-Fi wireless standards.
- Sound organizational and time management skills
- Excellent verbal and written communication skills
- The willingness to travel 50%-70% of your time
- A get sh*t done mentality
- The desire to join a high performance fast paced enthusiastic sales team
We’d love to hear from you if you have:
AWS Engineer
Department: Shared Services
場所： US, remote
Reports to: Manager, Cloud and Infrastructure Team
We’re looking for an AWS Engineer to help us build and manage our cloud native infrastructure.
Are you excited about the challenge of building and scaling cloud infrastructure to support millions of athletes? Then throw your name in the ring!
- Provision, configure and manage AWS resources
- Provide recommendations for architecture and process improvements
- Build pipelines to deploy infrastructure and application changes
- Reduce costs with Reserved Instances and Savings Plans
- Monitor and troubleshoot issues
- Document procedures to accomplish repetitive tasks
In this role, you will:
- Experience with managing and supporting various AWS services and components such as VPC, EC2, ALB, Security Groups, IAM, S3 and CloudWatch
- Experience with managing Docker and container orchestration services such as ECS or EKS
- Experience with managing database services such as RDS, Dynamodb or Redshift
- Experience with both Linux and Windows administration and troubleshooting
- Able to implement configuration management solutions such as CloudFormation or Terraform
- Strong problem-solving skills and analytical thinking
- Exceptional written and verbal communication skills
- Passion for cycling and fitness technology
We’d love to hear from you if you have:
Firmware Engineer
Department: Engineering Software - Multisport Watches
場所： Atlanta Metro Area, Brisbane AUS, Remote
Reports to: Multisport Watches Dev Lead
We’re looking for a firmware engineer to develop for our growing line of multisport watch products, including the ELEMNT RIVAL and all future designs. Competitive compensation package (including healthcare where applicable) provided.
Are you excited about the challenge of developing next-generation fitness products? Then throw your name in the ring!
- Support a cross-functional team (R&D, Engineering, Software, and Marketing) to develop firmware features for cutting-edge consumer electronics hardware designs and bring them to market
- Develop core business logic modules critical to Wahoo’s ability to deliver high-quality products and new features to our customers quickly
- Support product requirements, definition, design, optimization, validation, and release processes
- Self-manage and track development activities. The ability to “Own It”
In this role, you will:
- 5+ years of field experience in embedded software development
- Extensive embedded C experience working on an array of microcontrollers (Cortex-M, Nordic, MSP430, etc)
- Extensive embedded experience working with Real-Time Operating Systems
- Proven ability to deliver large firmware projects as part of an agile development team
- Experience with unit test-driven development process
- Bluetooth Low Energy, ANT+ experience is a plus.
- Knowledge of basic electronics theory/concepts and ability to read and understand schematics
- Experience with Git for source control
- Familiar with an Agile development environment
- Proficiency with electronics measuring equipment such as Multimeters, Oscilloscopes, Logic Analyzers
- Familiar with the basics of iOS and Android development a plus
- Object-Oriented experience e.g. one or more of the following languages: Java, C#, Objective C, C++ a plus
We’d love to hear from you if you have:
Mid-Level Full Stack React Node Developer
Department: Engineering Software
場所： Reno NV or remote in the US
Reports to: Software Development Manager
Wahoo Fitness is one of the leading companies in the endurance sports industry. We're looking for a Mid-Level Full Stack JavaScript (React and Node) Developer to join our app team and help us further develop one of the most creative, effective, and innovative training platforms on the market today: The Sufferfest. For the serious applicants download our product for free, so that you could see what you would be working on! https://thesufferfest.com/pages/get-started
This is a full-time position supporting our office in Reno, Nevada, or remote. If remote, you need to live in the US and be able to support our team in PST time zone.
- Responsible for building new greenfield applications as well as maintaining, optimizing, and adding new features to our applications and websites.
- Support new social and real-time features.
- Major focus on front end development with React implementing new designs in responsive web and mobile apps.
Job Description:
- Must have 5+ years’ experience in development with at least 2 to 3 years of professional experience in React and Node
- BS in Computer Science or Computer Engineering or Electrical Engineering
- Must possess solid understanding of data structures, algorithms, design patterns, and programming principles.
- Must have high confidence in your ability to write quality JavaScript (React, Node) in a team environment
- Good understanding of source control (Git), pull request, and code review processes
- HTML5, CSS3, SASS
- Excellent written and verbal skills, with proven experience working efficiently and collaboratively in a team environment
- Highly organized with the ability to deliver in a collaborative team setting
Qualifications:
- Experience with another modern JavaScript Framework (Angular and Vue.js)
- Java, Kotlin, Swift or C/C++ experience
- Experience developing native and hybrid (Cordova, Ionic, PhoneGap, etc) Android apps
- Experience working in a team that uses Agile or SAFe Agile methodologies
- Bluetooth Low Energy and/or ANT+ devices
- Cycling and Fitness technologies
- Electron app development
- Gaming experience including multiplayer and real-time support
Additionally, experience in these areas is a huge plus, but not required:
Senior Full Stack JavaScript (React and Node) Developer
Department: Engineering Software
場所： Reno NV or remote in the US
Reports to: Software Development Manager
Wahoo Fitness is one of the leading companies in the endurance sports industry. We're looking for a Senior-Level Full Stack JavaScript (React and Node) Developer to join our app team and help us further develop one of the most creative, effective, and innovative training platforms on the market today: The Sufferfest. For the serious applicants download our product for free, so that you could see what you would be working on! https://thesufferfest.com/pages/get-started
This is a full-time position supporting our office in Reno, Nevada, or remote. If remote, you need to live in the US and be able to support our team in PST time zone.
- Work as part of a distributed software development team to develop and maintain the modern JavaScript codebase, including but not limited to: The Sufferfest iOS app, The Sufferfest Mac/PC app, The Sufferfest Web app, and The Sufferfest API
- Develop software in line with our existing software architecture and coding guidelines
- Implement new features and modules in line with our project and release milestones
- Implement support for new Indoor Training sensors as they become available.
- Liaise with other members of the team through virtual and physical meetings.
- Liaise with customers over email/online forums to extract technical information and trace issues.
- Share development/team organization work when other members are absent.
Job Description:
- 7 to 10 years of professional experience in commercial software development with 3 to 5 years’ of professional commercial experience with React and Node.
- BS in Computer Science or Computer Engineering (MS preferred) or the equivalent in experience.
- Must have experience developing web applications using React and Node
- A solid understanding of source control (Git), pull request, and code review processes
- Must have Node.js experience in a production environment in including API
- Excellent written and verbal skills, with proven experience working efficiently and collaboratively in a team environment
- Highly organized with the ability to deliver in a collaborative remote team setting
- Experience in Agile/Scrum software development methodology
- Entrepreneurial spirit and passion for sports and fitness technology
- Responsible for building, maintaining, optimizing, and adding new features to our client applications and websites.
- Support new social and real-time features.
Qualifications:
- Into fitness - cycling, running, exercise, etc...
- Experience developing native and hybrid (Cordova, ionic, PhoneGap, etc) Android apps
- Adaptive Bitrate video streaming (HLS, MPEG-DASH) and client video players.
- Java, Kotlin, Swift or C/C++ experience
- Bluetooth Low Energy and/or ANT+ devices
- Cycling and Fitness technologies
- MongoDB and Parse server.
- Postgres or other SQL databases
- Electron app development.
- Gaming experience including multiplayer and Realtime support
Additionally, experience in these areas is a huge plus, but not required:
Ruby on Rails Engineer
Department: Shared Services
場所： US, remote
Reports to: Manager, Cloud and Infrastructure Team
We’re looking for a Ruby on Rails Engineer to help us build our cloud-native web applications.
Are you excited about the challenge of building web applications and APIs used by millions of athletes? Then throw your name in the ring!
- Work with a team to build and maintain web applications in Ruby on Rails
- Develop software inline with our existing software architecture and coding guidelines
- Implement new features and modules
- Build APIs that will be used by millions of users
- Write automated tests
- Identify and consume rubygems that can assist with development
- Be part of an agile team that moves quickly and loves Rails
In this role, you will:
- Experience with building Ruby on Rails Web applications
- Experience with front-end development including HTML, CSS and JavaScript
- Experience with building RESTful API endpoints
- Experience with relational databases including MySQL or PostgreSQL
- Experience with document/object based databases including Redis or MongoDB
- A passion for Ruby on Rails and an appreciation for the benefits of agile workflows
- Strong problem-solving skills and analytical thinking
- Exceptional written and verbal communication skills
- Passion for cycling and fitness technology
We’d love to hear from you if you have:
Appium SDET
Department: Engineering
場所： US, AU, Remote
Reports to: Leader of Automation
We're looking for a Software Engineer in Test to join our software team and help us take product quality to the next level. As a Software Engineer in Test, you won't just be responsible for testing and deploying. You'll be involved in design reviews and product decisions. Everyone on the product team is responsible for quality, but you'll lead the way.
Are you excited about breaking stuff, rallying with a team towards a common goal, and enjoy thinking diffrnt when it comes to product testing? Then throw your name in the ring!
- Work as part of an agile development team to develop, test and deliver high quality software and firmware in 2-week sprints
- Test Mobile/Desktop applications that are using bluetooth and ANT+ features
- Build automated test suites to minimize testing efforts and maximize test coverage
- Collaborate with developers, manual tester and product owners to identify bottlenecks and reduce manual test execution time
- Create test scenarios and test scripts to validate business and quality requirements
- Execute test plans as part of sprint and product release deliverable cycles
- Ensure compatibility with existing products through integration analysis and testing
- Work with external vendors as we continuously integrate 3rd-party products
- Assist the team in managing risk by identifying blind spots and appropriate mitigations
In this role, you will:
- Bachelor's in Computer Science or equivalent in work experience
- Proficient in Java, Python or equivalent language (Javascript, Ruby, C#)
- 2+ years of commercial software testing experience
- 3+ years of Appium and Maven experience
- 2+ years of CI/CD and device farm solutions experience
- Experience documenting test cases using BDD and Cucumber
- Experience testing in an Agile/DevOps environment
- Passionate for sport fitness, technology, quality and software testing
- Working with Jira, TestRail, Zephyr, X-ray or equivalent work tracking toolset
- Bluetooth Smart (Low Energy), ANT+ experience a plus
- Testing with hardware experience a plus
We’d love to hear from you if you have:
Senior Test Engineer
Department: Engineering
場所： US or AU, Remote
Reports to: Head of Delivery
We’re looking for a Senior Test Engineer to join one of our key product categories and help us take product quality to the next level. As a Senior Test Engineer, you won’t just be responsible for coordinating testing and releases. You’ll be involved in design reviews and product decisions. Everyone on the product team is responsible for quality, but you’ll lead the way.
Are you excited about breaking stuff, rallying with a team towards a common goal, and enjoy thinking diffrnt when it comes to product testing? Then throw your name in the ring!
- Help lead a team of Test Engineers, fully embedded in different agile development teams
- Own test planning as part of sprint and product release deliverable cycles
- Apply the appropriate test measurements and metrics for the product and/or release
- Create test scenarios and test scripts to validate business and quality requirements
- Ensure compatibility with existing products through integration analysis and testing
- Work with external vendors as we continuously integrate 3rd-party products
- Managing risk by identifying blind spots and appropriate mitigations
In this role, you will:
- Bachelor's in Computer Science or equivalent in work experience
- 5+ years of commercial software testing experience
- 2+ years of experience leading testing within Agile/Devops environments
- Passionate for sport fitness, technology and software testing
- Experience documenting test cases using BDD and Cucumber
- Working with Jira, Zephyr, Confluence or equivalent work tracking toolset
- Bluetooth Smart (Low Energy), ANT+ experience a plus
- In depth knowledge of Android a plus
- Testing with hardware experience a plus
We’d love to hear from you if you have:
Wahoo Fitness/RENOVA KICKR BIKE Repair Technician
Department: Customer Service/Rework
場所： RENOVA/Atlanta
The KICKR BIKE Repair Technician will provide world-class technical repair service to Wahoo’s line of training products with an emphasis on KICKR BIKE. Based in Norcross RENOVA Technology corporate offices, with additional travel to Atlanta Wahoo office and warehouse locations. May include limited travel.
- Technical expert on Wahoo products: providing top level service on Wahoo Trainer Products
- Determining the cause of product returns and determine the best approach to resolve any issues.
- Refurbish returned products in a timely manner according to specific specifications. Use a variety of systems to respond to customer requests and resolve issues.
- Test returns to collect and analyze customer feedback/issues.
- Provide feedback of product issues for ongoing analysis and partner with developers to resolve issues.
Description:
- Demonstrated experience of 1-3 years performing bicycle repairs or similar role
- Demonstrates the ability to learn, understand, and follow established procedures based on technology.
- Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
- Skills; pleasant, patient, and friendly attitude; plays well with others
- Contributes to team effort where all technicians work collaboratively
- Detail-oriented with strong organizational ability to handle multiple events simultaneously
- Strong ability to problem solve and prioritize
- Excellent time management and follow-up skills
- Strong bias for action and demonstrated desire for ownership
- Passion for sport/fitness and technology
- Willingness to work extra hours to meet deadlines (includes occasional early evenings and weekends)
Key Requirements:
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