Work at Wahoo

Manager, Supply Chain Planning

Provide functional thought leadership, process development, and enhancements to the forecasting & S&OP processes across the enterprise utilizing advanced supply chain planning applications. This position provides cross-functional direction and leadership in the development and maintenance of on-going volume forecasts. This role will have ongoing responsibility for the quality of forecasts in terms of accuracy, timeliness, coordination and communication. Leads S&OP process to manage and align business and supply chain to volume forecast results, partnering with Sales & Brand Marketing to continuously improve baseline accuracy. Oversees the inventory purchasing and management activities. Manage the Supply Chain planning organization to ensure planning models and long range purchase tasks are completed in order to achieve out stated KPIs for inventory levels, customer service level and new product introductions.

If managing a global supply chain excites you, let’s talk!

What You’ll Do:

• Oversee and drive team facilitation of the monthly S&OP/IBP consensus process including maintenance of rolling 12 month consensus demand plans and gaining full alignment with stakeholders. Influence and hold key partners in brand, sales and finance accountable for consistent forecast inputs and address input gaps. Leads team to systematically identify and work to reconcile discrepancies and close gaps on an ongoing basis through comprehensive forecast error reviews.
• Responsible for the quality of forecasts in terms of accuracy, timeliness, coordination and communication. This will be accomplished through facilitation of the Demand Planning Process as well as the Sales and Operations Planning (S&OP) process.
• Oversee team to execute inventory purchasing plans in alignment with demand forecasts and inventory management targets. Communicate with other functions (after sales service, customer service) to coordinate inventory purchasing to support post-sale and refurbishment requirements.
• Communicate key forecast accuracy metrics to senior level management and functional teams, including opportunities and actions to drive improvement.
• Establish annual forecast accuracy targets. Communicate weekly/monthly forecast error results versus established targets and identify and report on root cause for forecast error above targets. Work to continuously improve all metrics and reporting processes.
• Support business understanding of volume forecasts and business performance through comprehensive analytics. Key analysis includes drivers of forecast changes, as well as actual shipment variances to forecast. Must partner with key Supply Chain functions.
• Supports development and understanding of components of volume forecasts include consumption trends, separation of base and incremental volume, changes in customer inventory and other factors that translate consumption volume to shipment volume.
• Provide leadership in developing team members, including talent management, succession planning and professional education. Mentor the growth and development of the Supply and Demand Planning Process and the Planners.
• This position also shares responsibility for customer service levels, inventory turns, and continuous improvement initiatives.

About You:

We’re looking for someone with the following qualifications and attributes:

• Education & Experience:
  • Bachelor’s degree in business, supply chain, finance, or a related field (or equivalent work experience).
  • 5+ years of practical supply chain planning experience.
  • Experience leading S&OP processes and procedures, customer planning and/or supply planning.
  • Experience with variety of aspects of the supply chain, including planning, manufacturing operations, purchasing, transportation, warehousing, deployment and inventory management is ideal.
  • Experience with demand and inventory planning software with strong ERP knowledge APICS CPIM certification is preferred.
• Skills & Traits:
  • Strong problem-solving skills, with experience in root cause analysis and driving continuous improvement.
  • Demonstrated ability to take ownership and achieve results.
  • Proficiency in Microsoft Excel and other Office tools.
  • Excellent communication skills, capable of building relationships in a distributed team environment.
  • A collaborative mindset and a passion for delighting customers with exceptional service.
  • Exceptional analytical and problem solving skills.
  • Highly collaborative leadership style and excellent facilitations skills.
  • Ability to lead effectively and handle conflict in cross-functional integration role.
  • Ability to manage cross-operating group/cross-functional resources without the use of direct reports.
  • Financial literacy and thorough understanding of P&L including Brand and Supply Chain cost structure.

Vice President of Hardware Engineering

We are looking for an experienced and visionary VP of Hardware Engineering to oversee and lead our hardware engineering team. In this critical leadership role, you will guide the strategy, development, and execution of our hardware engineering roadmap, ensuring the successful launch of high-quality products that meet our athletes needs. You will work closely with cross-functional teams to drive product innovation, operational excellence, and growth while maintaining a focus on efficiency, scalability, and technical leadership.

In this role, your key responsibilities will be:

• Leadership & Strategy:
  • Lead and mentor a diverse team of hardware engineers, fostering a culture of innovation, collaboration, and continuous improvement.
  • Develop and implement the long-term hardware strategy that aligns with company goals and objectives, including product development, technology roadmaps, and resource allocation.
• Product Development:
  • Oversee the end-to-end hardware development lifecycle, from concept to production, ensuring products are designed to meet customer requirements, timelines, and budgets.
  • Oversee the industrial design team and work with product management to define product specifications, technical requirements, and design constraints.
  • Manage hardware architecture, including circuit board design, firmware, and system integration.
  • Collaborate with cross-functional teams to ensure seamless integration of hardware and software.
• Innovation & Technical Excellence:
  • Stay abreast of industry trends, emerging technologies, and competitive landscape to drive hardware innovation and maintain a competitive edge.
  • Lead the evaluation and adoption of new technologies, methodologies, and tools that enhance product development and engineering efficiency.
  • Foster a culture of innovation and encourage the team to push the boundaries of what is possible.
• Operational Excellence:
  • Establish and monitor key performance indicators (KPIs) to track progress against goals, ensuring that the hardware engineering team is delivering high-quality products on time and within budget.
  • Identify risks and mitigate challenges related to design, manufacturing, or quality to ensure smooth product delivery.
  • Ensure rigorous testing, validation, and quality assurance processes are followed, leading to reliable, robust, and manufacturable products.
• Collaboration & Cross-Functional Leadership:
  • Partner with executives and other senior leaders in engineering, operations, marketing, and sales to align hardware development with business needs.
  • Provide leadership in cross-functional project teams, ensuring that hardware development supports product launches and business priorities.
  • Engage with customers, suppliers, and external partners to enhance product offerings, resolve technical challenges, and drive product success.
• Team Building & Development:
  • Build, grow, and retain a world-class hardware engineering team, including recruitment, mentoring, and career development for engineers at all levels.
  • Promote a positive and inclusive work environment that encourages innovation, ownership, and accountability.

Qualifications:

• Bachelors in Mechanical, Electro Mechanical or Electrical Engineering; MBA or other advanced degree is a plus.
• 15+ years of experience in hardware engineering (combination of electrical and mechanical design and manufacturing of consumer products) with at least 7 years in a leadership role managing large teams.
• Proven track record of developing, launching, and scaling complex hardware products, preferably in consumer hardware and electronics.
• Strong experience in hardware product development, including hardware design, prototyping, testing, and manufacturing.
• Solid understanding of hardware design for manufacturability (DFM), reliability, and cost optimization.
• Experience with hardware/software integration and cross-functional collaboration.

Skills & Competencies:

• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
• Strong problem-solving, analytical, and strategic thinking abilities.
• Proven ability to drive innovation and manage change within fast-paced, dynamic environments.
• Experience in managing budgets, timelines, and resources effectively to meet product development goals.
• Deep understanding of product lifecycle management and the ability to execute complex, high-stakes projects.
• Ability to balance strategic thinking with tactical execution.

Wahooligan Experience Specialist

As a Wahooligan Experience Specialist, you’ll play a key role in delivering an outstanding customer experience to our global community of athletes. Similar to a customer service position, this role focuses on resolving customer inquiries, providing product insights, and ensuring that every interaction reflects Wahoo’s commitment to excellence.

Are you ready to make a difference for Wahooligans worldwide? If so, we’d love to hear from you!

Key Responsibilities

• Provide exceptional support to customers via email, chat, and phone, ensuring quick and complete resolution of inquiries.
• Identify and address customer issues by determining the cause, proposing effective solutions, expediting corrections, and following up to ensure satisfaction.
• Utilize the customer service management system (e.g., Zendesk) to log, track, and manage interactions.
• Communicate with customers throughout the resolution process, providing updates on product status (e.g., received, tested, replaced, canceled).
• Assist with pre-sale inquiries by explaining product features and differences to prospective customers.
• Maintain a database of product issues for analysis and collaborate with developers to resolve technical challenges.
• Manage inventory flow for customer returns, warranties, and replacements, ensuring efficient resolutions.
• Test returned products to collect feedback and identify issues.
• Coordinate shipments of defective products to manufacturers for testing or credit.
• Oversee the in-house inventory of spare and refurbished parts.
• Contribute to team success by achieving measurable outcomes.

What We’re Looking For

• Experience: 1–3 years in a customer service role, preferably in a technology-focused company.
• Technical Aptitude: Strong ability to learn and follow technical processes; familiarity with Zendesk, Google Drive, and Microsoft Office is a plus.
• Customer-Centric Approach: Exceptional interpersonal skills with a friendly, patient, and professional demeanor.
• Problem-Solving Skills: Ability to handle complaints tactfully, resolve issues effectively, and prioritize tasks.
• 通信方式 Excellent written and verbal communication skills with practiced listening abilities.
• Detail-Oriented: Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Resilience: Thick-skinned and capable of managing challenging customer interactions.
• Ownership: Self-motivated with a bias for action and a commitment to delivering results.
• Flexibility: Willingness to work flexible hours, including evenings and weekends.
• Passion for Fitness: Enthusiasm for endurance sports, particularly cycling and running.
• Language Skills: Foreign language proficiency is a bonus.